FAQ - Frequently Asked Questions
Welcome to our FAQ section. Here we have gathered answers to the most frequently asked questions about our products, services and your orders. If you have any further questions, please do not hesitate to contact us directly. Your satisfaction is our priority.
Contact
How to contact us?
You can contact us by email at contact.flexygryp@gmail.com or by using our contact form . We promise to respond within 24 business hours.
What are your hours of service?
Our team is available Monday to Sunday, 9am to 6pm.
Our products
What is the warranty on your products?
All our products have a 90-day free return and warranty.
Is the hand-gripper effective for strengthening the forearms?
The hand gripper is a simple but extremely effective tool for strengthening the grip and building forearm muscles. By exerting regular pressure, it intensely works the flexor muscles of the fingers and improves the endurance of the hand. Ideal for athletes, climbers, musicians or anyone wanting a better grip, it can be easily used anywhere. However, for harmonious development of the forearms, it is advisable to supplement it with other exercises targeting the extensors and the wrist. An essential accessory for an iron grip!
Is there a hand size for these hand-grippers?
No, for our Hand-Grippers the size is universal.
What are the long term benefits of regular use of the hand gripper?
Regular use of the hand gripper can improve grip strength, increase muscular endurance in the hands and forearms, and contribute to better performance in activities that require a firm grip, such as rock climbing, weight training, or playing musical instruments.
What is the resistance weight in kilos?
Here is the conversion from Lb to Kg:
21 Lb => 9 Kg
17 Lb => 7 Kg
13 Lb => 5 Kg
Orders
What should I do if there is a problem with my order?
If you have any problem with your order, please contact us immediately via our email address: contact.flexygryp@gmail.com or via our contact page . We will do our best to resolve the situation quickly.
Can I cancel or change my order?
You have the possibility to cancel or modify your order before its shipment. To do this, please quickly contact us by email at contact.flexygryp@gmail.com After this period has passed, you will have to wait for the reception of your order to initiate a return procedure.
Payments
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, Mastero, American Express) and Shop Pay.
Are my payments secure?
Yes, all payments made on our site are secured thanks to advanced encryption systems guaranteeing the confidentiality of your data.
Delivery
What are the delivery times?
We generally deliver within 8 to 12 working days to deliver to you in mainland France.
Which countries do you ship to?
As a young brand, we currently deliver mainly to mainland France in order to provide the best possible service to our customers.
Do you offer free shipping?
Yes, delivery is free for all orders in mainland France.
Returns
What are your return conditions?
You have 90 days after receiving your order to request a return, provided that the product is new and unworn in its original packaging.
How to make a return?
To initiate a return, please contact us at contact.flexygryp@gmail.com with your order number. We will provide you with the necessary instructions.
Are returns free?
Returns are free in mainland France if the return is initiated within 90 days of receipt of the product.
What is the time frame for accepting returns/refunds?
The processing time for your return is 15 days. The refund amount will be credited directly to the payment method used for the initial purchase.
For full details on refunds, please visit our Refund Policy section.
After sales service
What should I do if I have a problem with my hand-gripper?
In case of a technical problem with your purifier, contact our after-sales service at contact.flexygryp@gmail.com . If the problem is covered by the warranty, we will arrange a repair or exchange.
How do I use the hand gripper correctly to optimize my results?
To use the hand gripper effectively, hold the device firmly in your hand and squeeze the handles together in controlled repetitions. Start with 2-3 sets of 10-15 repetitions, then gradually increase the intensity as you progress.
How many times a day should I use the hand gripper to see improvements?
It is recommended to use the hand gripper 3-5 times per week, allowing rest days to allow the muscles to recover. Excessive use without adequate rest can lead to injury.
Your satisfaction is our priority. If you have any additional questions or concerns, please do not hesitate to contact us. We are here to support you and provide you with the best possible experience.